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Intensive Course For Call Center Agent (ICCAT)

Call center employees handle customer needs, including questions or complaints about an organization or product.
Course Info

Call center employees handle customer needs, including questions or complaints about an organization or product. Call center course can be taken alone or as part of a full undergraduate program. The students will be able to work in call center as call center agent after attending this course. Students will be having a great exposure after attending this course.

Course Detail:

Intensive course for Call center agent train students to adequately respond to customers' feedback and fulfill the business' obligations. This course is for aspiring call center employees are available from colleges and universities. For those who want a more comprehensive education in customer service, here is chance for them to concentrate on call center customer service or supervision.

This course introduces students to a typical call center environment, along with common terms, screened calls, customer service routines, sales models, telephone usage and call regularity. Students must have a basic knowledge of computer systems before taking this course.

Main objectives of this course are:

  • Educate new agents about business
  • Explain the importance of schedule adherence
  • Explain their role in building customer relationships
  • Teach agents call handling best practices
  • Teach agents call center custom excellence
  • Educate them about their desired outcome
  • Show agents how to find answers to their questions
  • Train agents individually
  • Make sure that training is hands-on and practical
  • Provide call recordings that demonstrate a specific point

After learning this course students will be able to handle all call center activities. Moreover, teachers will work on their soft and foundation skills as well.